Refund and Returns Policy

The return and refund policy of Bigfresh organic food store include the following information:

Return eligibility:

Bigfresh accepts returns for products that are in their original condition and within a specified time frame, usually 30 days from the date of purchase. Some products may have different return policies, which will be clearly indicated on the product page or in the order confirmation.

Refund process:

Customers who wish to return a product should contact Bigfresh to initiate the return process. The company will provide instructions for returning the product, and customers are responsible for shipping costs associated with the return. Once the product is received and inspected, Bigfresh will process the refund, usually within 14 days. Refunds will be made to the original payment method used for the purchase.

Damaged or defective products:

Bigfresh will replace or refund products that are damaged or defective upon arrival. Customers should contact the company as soon as possible to report the issue and initiate the return process.

Incorrect or missing items:

If an order is incorrect or missing items, customers should contact Bigfresh to initiate the return process. The company will take the necessary steps to resolve the issue, including shipping the missing items or processing a refund.

Changes to return and refund policy:

Bigfresh reserves the right to modify its return and refund policy at any time. Any changes will be posted on the company’s website and will take effect immediately.

Contact information:

For questions or concerns regarding the return and refund policy, customers can contact Bigfresh through email or phone.